Q1) I've made a mistake on my order, what should I do?
If you have made a mistake on your order please contact us immediately by clicking here so that we can correct the mistake. Please take care when ordering as personalized items that have already been made are non refundable.
Q2) What is your refund/exchange policy
You may return any non personalized or non custom made to order item within 30 days of receipt for a refund.
Shipping will only be refunded at the basic level if the full order is returned. Any upgraded shipping is non refundable.
We will deduct a $5 handling fee per item from exchanges or refunds. This is for sanitizing the items before we are able to re stock them. This is applicable even if the item is unworn.
The buyer is responsible for the return shipping costs. We are not responsible for returns that have not been received back by us.
Personalized items and custom made to order items are non returnable. Some of our non personalized items are custom made to order including Pendants, Initials and St Christopher Pendants with Travelers Prayer.
If you require an exchange, please note this clearly inside the packet, together with your order number, your email address and your contact number. We will use this email address or number to contact you to take payment for any difference in cost, labor (if applicable) and shipping.
All items being returned must be in their original condition and packaging.
All items are inspected before refunds or exchanges are processed.
Q3) How long will it take for me to receive my item?
Our workshop is open 7 days a week, but we only ship Monday to Friday. Your item will be made and dispatched according to your chosen shipping option.
Q4) I need my item by a certain date, what should I do?
We offer a PRIORITY delivery option, which you should select at checkout. Should you need something more urgently or have any queries about this, please contact us by clicking here
Q5) I haven't received my item, what should I do?
Please check your order to see the shipping option that you chose. If neccessary please contact us by clicking here. Please make sure you quote your order number. Replacements for non received items will not be sent until four weeks have passed from the dispatch date. This is to allow for any delays experienced by the carrier and to give sufficient time for delivery if the shipping option chosen is an estimated delivery date and a guaranteed delivery date shipping option has not been chosen.
Q6) How can I contact you?
You can contact us by clicking here
Q7) Where are your items made/manufactured?
All our items are made by us to order or imported and customised by us in our workshop.
Q8) My item is a present for someone can I get a gift box?
All of our items come with a luxury gift box as standard.
Q9) I have a problem with the item I received, what should I do
For all issues, please contact us using the contact form.
If the error is ours we will exchange the item after receiving photos for our records. If the item is thought to be faulty, photos may not be sufficient and we may need the item(s) to be sent back to us for inspection before an exchange is sent.
When you are returning items please ensure you include a note with your order number, full name and address and a brief explanation of the issue. This will avoid any delays when the item is received.
We will advise what shipping level to use when returning an item if applicable.